Policies and Shipping

Return Policy

  • All sales are final. No returns, exchanges, or cancellations are accepted. 

  • We are unable to accommodate planner cover style changes, cancellations or exchanges as well as any shipping address changes after an order has been placed. 

  • In-stock products typically ship within 2-4 business days, if not sooner.  Our goal for customer service is to always under promise and over deliver. Because of the variations that can occur in production and processing time, we cannot quote any shipping times other than what has been stated above.

  • Packages are typically shipped via Post Malaysia and DHL. As soon as your shipment is in the hands of a postal carrier, we are no longer in control. They do not provide us with different information than they provide you with the tracking number. 

  • If you have received a damaged/defective item, please contact us with your name, order number, nature of the issue, and attach a photo to your email.  We can not process a return for damages if the product has been written in or used.

Shipping Prices

  • Our shipping and processing charges are intended to order processing, handling, and packing of the products you purchase and delivering them to you. 
  • Shipping rates are based on real carrier rates and vary depending on the products ordered and the shipping address.
  • Please read the policy below on International orders. 

Order Processing

 

  • In-stock products typically ship within 5 business days. Pre-order products will be shipped within 2 weeks.
  • Products are packaged with only the essential packaging to decrease our processing time and ensure you get your products as quickly as possible! Productis wrapped in bubble wrap to prevent damage in shipping. This packaging may be different from your previous orders or from reviews you may have seen online.
  • You will receive an order confirmation email once your order has been submitted. Once your shipment is in process, you will receive a shipping confirmation email, followed by an email with tracking information.   

Shipment of Order

  • We will ship orders to the address you indicated in the email. Once your orders are received by the postal carrier, we are no longer responsible for the shipment. You are responsible for filing a claim with the carrier for damaged or lost shipments, and we will quickly proceed once a resolution has been determined. We’ll be happy to walk you through this process!
  • Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges. 

International Order

  • Import duties, taxes and charges are not included in the item price or shipping fee. These charges are set by the destination country and become the buyer’s responsibility. Please check with your country’s customs office to determine what the additional costs and delays could entail prior to purchasing. If you are looking for a way to save money on shipping, we recommend combining your order with a few friends!
  • International shipments typically take 3 weeks to arrive from the date of shipment. Shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. We cannot be held responsible for customs delays. 
  • For International orders shipped, once the package leaves if tracking states that your package has arrived in it’s destination country, you must contact your local post office or carrier to work with them to have the packaged delivered.
  • Should any problems arise, you are responsible for filing a claim with shipping company for damaged or lost shipments. We will quickly proceed once a resolution has been determined and we’ll be happy to walk you through this process